Module 08 of 10

Business Use Cases

Lessons

About This Module

You now have the building blocks: workflows, data and integrations, language models, retrieval, and agents. This module is about where they pay off. The strongest use cases share a pattern: a task that happens often, follows a recognisable shape, and currently eats time because a person has to read something, decide what it is, and move it somewhere else.

Common examples are customer support, where an agent answers routine questions from a knowledge base and passes hard cases to a person; sales and lead handling, where incoming enquiries are scored and sent to the right place; and HR and operations, where documents, messages and approvals move through a set of steps. Notice how often the same parts appear: a trigger, a model that classifies or drafts, a lookup, and a final action.

As you watch, ask of each example what the trigger is, what the model decides, and where a human should still review the result. That habit is how you will pick your own first project. Watch the lessons in order, then continue on to Reliability & Guardrails.

Lessons

4 videos
01

What Are 8 Powerful AI Agent Use Cases in n8n?

AI Foundations walks through eight practical agents built in n8n. Use it as a tour of what is possible, and for each one note the trigger, the decision the model makes, and the action at the end.

02

Build an AI Customer Support Agent in n8n

Neil Stephenson builds a support agent that can handle almost any incoming enquiry, using a fictional boxing gym as the example, and explains how to give the agent memory so it can follow a conversation.

03

Build Complex Workflows with n8n and Master AI Integration

freeCodeCamp's course includes complete business examples: a sign-up form that records people in Google Sheets, a WhatsApp alert system, and a CV approval and interview scheduler with a human approval step. Watch the HR and notification examples for this module.

04

N8N Tutorial: Building AI Agents (Beginner to Pro)

AI Foundations' beginner-to-pro walkthrough of building agents in n8n. Follow along and try to adapt what you build to a task from your own work or study.