Module 09 of 12

Team Dynamics & Conflict

Lessons

About This Module

An agile team is more than a group of skilled people. How its members relate to one another shapes how well they plan, build, and improve together. Team dynamics is the study of those relationships, and understanding it helps a coach see what a team needs at each point in its journey.

You'll start with the stages of team development, from forming through storming, norming, and performing. Next you'll look at psychological safety, the shared belief that it is safe to speak up, ask questions, and admit mistakes. The module closes with managing conflict, including the different styles people use and how to turn disagreement into better decisions.

With these skills in place, you'll be ready for the next module, Engineering Practices & DevOps, where you look at the technical habits that help teams deliver quality software continuously.

Lessons

3 videos
01

Stages of Team Development

Tuckman's stages of forming, storming, norming, performing, and adjourning, what to expect from a team at each stage, and how a coach can help it move forward.

02

Building Psychological Safety

Why a team's belief that it is safe to speak up matters so much, and how leaders can create the conditions for people to ask questions, share ideas, and admit mistakes.

03

Managing Team Conflict

The Thomas-Kilmann model of conflict styles (competing, collaborating, compromising, avoiding, and accommodating) and when each one is the right choice.